Lost / Stolen Shipments in North America
Lost in Transit - with Route
Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) must be filed no sooner than 7 days after the last tracking update and within 30 days from the last checkpoint. If you insured your order with Route+ a
Lost in Transit - without Route
Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) are not covered when Route is not purchased. Tina Davies Professional can, in some cases, make a one-time exception to issue a replacement. Refunds on
Stolen Shipments - with Route
Order issues for packages marked “delivered” yet not received are considered stolen and must be reported no sooner than 1 business day after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premi
Stolen Shipments - without Route
Order issues for packages marked “delivered” yet not received are considered stolen. These are not covered when Route is not purchased. All machine purchases must have Route to be applicable for a replacement/refund. Any machine purchases without R
Wrong Address - with Route
If the wrong address was input at the time of order, this is not covered. We will do our best to contact the courier for retrieval or address change in transit. Should the package not be delivered to the customer, Tina Davies Professional can make
Wrong Address - without Route
If the wrong address was input at the time of order, this is not covered. We will do our best to contact the courier for retrieval or address change in transit.