Shipping
When will my order ship?
Orders ship out in approximately 1-3 business days. Once your order has been fulfilled, you will receive an email with your tracking information. Please check your junk/spam folder if you do not receive it. Read more about our shipping time estimates
How can I change/modify my order?
We’re so fast and efficient at shipping that modifying an existing order isn’t always possible. You can always double-check by reaching out on our Contact Us page or calling us toll-free at 1-888-510-1388. Please ensure to include your order number
Where is my order?
Shortly after purchasing you will receive an Order Confirmation email, once the order is fulfilled you will receive a secondary email with your tracking information. If you did not receive this email, you can also check the status of your order or a
Can I cancel my order?
We can’t make any promises as to whether or not we can cancel an order once it’s placed, however, if your order has not yet been fulfilled, we can absolutely assist with cancelling. You can double-check by reaching out on our Contact Us page or call
My shipping address is incorrect, how can I change this?
It happens. If your order has not yet shipped we can easily update the shipping address for the order. However, if the order has shipped, couriers are not always able to change the address once in transit. Please make sure that you double and triple
How do I find my invoice(s)?
To obtain an invoice, simply log in to your account (click the icon on the top right of the screen). Your account page will displace your order history, each order has the option to download a PDF invoice. Don't have an account set up yet? Please r
What is Route insurance?
Route is a tracking app that will help you track all of your packages in one place. Why does Tina Davies Professional offer this option?. We have found that some of our customers may find value in offering a shipping insurance option on packages ship
How long is shipping?
How long is shipping?. Shipping times and methods are determined by your location at checkout. UNITED STATES. We aim to get your order to you as swiftly as possible. Our products ship from our warehouse located in Boca Raton, Florida. All orders rec
Where do you ship?
We are located in Toronto, Canada, with warehouses in Toronto Ontario, Boca Raton, Florida, and Northampton UK. We ship from our website to the US (including outlying territories and islands), Canada, the UK, 36 EU countries and Australia.
How much does shipping cost?
Shipping times and cost are as follows:. United States. Our products ship from our warehouse located in Boca Raton, Florida. All orders receive a shipping confirmation and tracking number via email. Please note orders take approximately 1 to 3 busine
What should I do if I'm missing part of my order?
If you notice you are missing an item from your delivery, please reach out on our Contact Us page within 5 days of delivery. Please include your order number and the name of the missing product. We will have your missing item shipped out to you as s
What should I do if my item(s) are damaged/defective?
A damaged item is considered to be a broken product that is fractured, shattered, bent, crushed or leaking. Evidence of damage is required in the form of photos for quality control purposes. Damaged items will be replaced/refunded. Please reach ou